Backup as a Service (BaaS) protects the data, and typically allows for recovery of a file or server back to the customer's on-prem environment. Disaster Recovery as a Service (DRaaS) protects the business, and allows for recovery of the entire IT environment (servers, storage, networking, apps, data) in the cloud.

Hardened, purpose-built, multi-tenant data centers offer redundant, highly available power, cooling and network. 24x7 secure access far supersedes what can be delivered on-premise. Services offered: single cabinets, cages, custom-suites, and public cloud on-ramps.

Connectivity is your backbone to the world. It must be reliable, redundant, and always available. There are tons of options though! Our team of telecom experts can help you design a better network, quote it out, and then help you migrate, and finally we can help you manage your network.

Contact Center as a Service (CCaaS) is a Software as a Service (SaaS) solution that replaces traditional brick-and-mortar call center platforms, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability.

Customer Experience (CX) Artificial Intelligence (AI) software augments contact center environments by providing advanced self-service options for customers, virtual assistants for human agents, and the ability to derive business insights from recorded customer conversation transcripts.

Cybersecurity covers a broad range of services from managed firewalls and IDPS to DDoS Mitigation and SIEM. Leading solutions analyze behavior to detect ever-changing threats, communicate with multiple systems to provide a comprehensive view into the environment, and include 24/7/365

Answering Level 1 help desk calls is not the best use of time for a thin IT staff. Out-tasking the help desk function can bring consistency of support to any organization. Part-time, and after-hours, holiday coverage, and seasonal ramp-ups are all viable use cases.

Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) are the top three public cloud platforms. When building and maintaining a public cloud environment, businesses often turn to Managed Services Providers (MSPs), for help with initial assessments and migrations.

Managed Services are generally remote, 24x7 services for IT infrastructure. They include proactive monitoring and alerting, patch management, engineering support, reporting and metrics, help desk for end users, and related maintenance and support. Managed Services support various IT environments.

Mobility is an approach to work in which employees can do their jobs from anywhere using a variety of devices. Broadly, Mobility may include cellular voice & data plans, mobile telecom expense management (TEM), mobile device management (MDM) software, and mobility services (device ordering, kitting, repairs, reporting, inventory mgmt., etc.).

Penetration Testing is a simulated cyberattack on a system to find and exploit security weaknesses. It helps organizations see how hackers might break in, so identified issues can be fixed to improve security. This IQA will help customers define the scope of testing required to evaluate their environment.

Gone are the days of complex, on-prem CCTV systems with hours and hours of grainy video. Modern systems use a variety of cameras depending on the application. From cameras, to alarms, to “eyes in the sky”, we can help with physical security needs.

Software Defined Wide Area Networks allow for the abstraction of the data network from the physical transport layer. This offers transparent, real-time network fail-over, performance based routing, and granular control over application prioritization and security. SASE, or Secure Access Service Edge, represents the convergence of networking and security functionality. No matter where the user or application lives, SASE is designed to secure and optimize that traffic.

Telecom Expense Management (TEM) involves the analysis of telecom service orders, inventory, bills and disputes, in order to reduce telecom spend. Clients who implement TEM solutions usually save 20-35% annually. It applies to circuits, mobile lines, and even cloud services. Telecom Management can include auditing, inventory creation, project management, trouble ticket management, and escalation management.

Unified Communications-as-a-Service (UCaaS) is more than just a cloud phone system. It’s the new standard for delivering collaboration to your workforce. Work from anywhere, on any device. IM, presence, company directory, voice, video, conferencing, screen share, SMS and integration with popular CRM’s makes this - Unified Communications.

VMware is the most widely used hypervisor to virtualize workloads in data centers and private cloud environments. Following Broadcom's acquisition of VMware in November 2023, massive changes to the partner program and licensing model rolled out in 2024. Many customers and service providers have been negatively impacted, often in the form of price increases, and want to understand their options.

Wireless and IoT services offer adaptable connectivity options, traditionally used as backups, but increasingly serving as primary connections where landline access is limited or a wireless-first approach is preferred. With IoT integration, they enable real-time monitoring and enhanced network resilience. This Quick Assessment will help facilitate identifying the best solution(s) for various use cases.

Microsoft Teams is a workstream collaboration tool bundled with Microsoft/Office 365 licensing. Its features include persistent individual/group instant messaging, presence, audio/web/video meetings, file sharing, and (optionally) Cloud PBX to replace or augment an existing phone system. Microsoft partners with a large ecosystem of service providers who offer multiple ways to enable PSTN dialing, as alternatives to the basic Calling Plans available directly from Microsoft.