Solutions
Cloud UC
Unified Communications-as-a-Service (UCaaS) is more than just a cloud phone system. It’s the new standard for delivering collaboration to your workforce. Work from anywhere, on any device. IM, presence, company directory, voice, video, conferencing, screen share, SMS and integration with popular CRM’s makes this - Unified Communications.
Cloud Contact Center (CC/CX)
Contact Center-as-a-Service (CCaaS) is feature-rich cloud-based platform that integrates with premise-based or cloud-based phone systems that automate and elevate customer experience (CX). Together, CC/CX elevates productivity, enables work from home, and delivers an exceptional customer experience that will differentiate your business from your competition.
WAN
Wide Area Networks; whether MPLS, DIA, VPN’s or just Internet, or SIP trunks, we can help with evaluation, new design, or market comparisons. We evaluate carrier diversity, path diversity and current market rates when crafting solutions.
Cloud Infrastructure
Infrastructure-as-a-Service (IaaS) is the OpEx delivery of compute, storage, and networking that applications run on. This allows IT to focus on the applications rather than providing the care and feeding for the gear it sits on. Dedicated or multi-tenant options exist.
SD-WAN
Software Defined Wide Area Networks allows for the abstraction of the data network from the physical transport layer. This offers transparent, real-time network fail-over, performance based routing, and granular control over application prioritization and security.
Cloud Back-up
Ditch the tapes. They’ll likely fail in a recovery scenario, anyway. Backing up your data to the cloud satisfies the offsite component to the 3-2-1 rule for data protection. Data is encrypted in flight and at rest. Most solutions allow for granular restores of objects within the job.
Virtual Desktops
Desktop-as-a-Service (DaaS) allows for rapid provisioning of secure virtual desktops which can be accessed from any computer. This is a great solution for remote workers, contractors, temp workers, or even new users, and allows for secure “work from anywhere”, on any device.
Cloud Disaster Recovery
Disaster-Recovery-as-a-Service (DRaaS) is the standard for business continuity. No longer is a second site with duplicate hardware required. Application consistent replication to a second (cloud) site with services included help fail over and bring business back online in minutes.
Data Center / Co-location
Hardened, purpose-built, multi-tenant data centers offer redundant, highly available power, cooling and network. 24x7 secure access far supersedes what can be delivered on-premise. Services offered: single cabinets, cages, custom-suites, and public cloud on-ramps.
Help Desk / Service Desk
Answering Level 1 help desk calls is not the best use of time for thin IT staffs. Out-tasking the help desk function can bring consistency of support to any organization. Part-time, and after-hours, holiday coverage, and seasonal ramp-ups are all viable use cases.
Managed Patching
Endpoint and server patching cannot be neglected, but it is a low priority activity for over-worked IT teams. Out-tasking system patching can bring stability to devices, is reasonably priced, and frees up IT to work on more strategic projects. Patching is the foundation of every company’s cybersecurity.
Telecom /Cloud Expense Management
One of the greatest values available, TEM’s engagements pay for themselves. Evaluating current contracts for waste or unnecessary capacity allows for the right-sizing of circuits, cloud resources and cell phone contracts. Most companies see immediate cost savings.
Managed Security
There are only two kinds of organizations, those that have been hacked, and those that don’t know they’ve been hacked. Out-tasking security to a Managed Security Services Partner (MSSP), or Manage, Detect, Response (MDR) firm is one of the best ways to protect an organization.
Payroll / Staffing
In the same way that cloud services allow clients to achieve an outcome without the ownership, professional payroll services deliver quality and consistency employees expect. We have experts in payroll services arena and partners to help with staffing.